CoolApp Profiles and Message Requests let people know who’s messaging them.

Read more:

What is my CoolApp Profile?

Your encrypted CoolApp Profile is a name and picture that you set up within the app. It is showed alongside your phone number. If you lose or switch devices, your existing profile can be recovered using your PIN.

Is a CoolApp Profile required?

Mandatory (encrypted) names let people know who’s messaging them.

  • First names are required. Feel free to choose a nickname, a single character, or an emoji.
  • Photos and last names are optional.
  • Keep in mind, this is what people will see when you message them if they don’t have you saved to their contacts.

How is my CoolApp Profile displayed?

It will be shown alongside your existing phone number. Conversations will feel more personal. Group threads will be less confusing.

Who can see my CoolApp Profile?

It is automatically shared with

  • any contacts you have saved in your address book,
  • any people or groups in conversations you create,
  • any people or groups you explicitly accept,
  • and any groups you are added to by someone that you had previously shared your profile with.

Is sharing my CoolApp Profile required?

Yes, sharing your profile is required to continue chats.

Can CoolApp’s servers see my CoolApp Profile?

The CoolApp service does not have any knowledge of the name you have chosen or the image you have set. Your profile information is end-to-end encrypted with a unique profile key that is securely shared via the same Coolapp Protocol messaging channel that already protects your conversations and calls.

What is a Message Request?

Message Requests give you the option to block, delete, or accept messages from somebody who is trying to get in touch with you.

  • For individual conversations, you get to see the name (and photo) of the person who’s trying to message or call you.
  • For group conversations, you have better control whether you join a group or not and the group members will be less confusing with profiles instead of a bunch of phone numbers.

Groups in common

  • For individual conversations, CoolApp lists if you have any other shared groups on your device with this contact. This is detected on device.
  • This is to help decide if you want to continue a conversation.
  • You can always block them from the chat and then delete them from your contact list.
Look at the alert below their profile name to see if there are common groups.

What happens when I …

Block
  • Contact:
    • Blocks the person from seeing changes to your profile name and photo.
    • You will not receive notifications from this contact. This includes messages, calls, or group invites.
    • This contact will not know you have blocked them.
  • Group:
    • Blocks the group from seeing your profile name and photo.
    • You leave the group. The group is notified that you have left.
    • You will not receive any more messages or updates from the blocked group.
    • You can not be re-added to the group.
  • Read more about blocking contacts or groups.
Delete
  • Deletes the conversation.
  • Additionally for groups, leaves the group.
Accept
  • Allows this person to see your Coolapp profile.
  • Allows this person to receive read receipts, if enabled on both your devices.
  • Allows this person to message or call you.
  • Adds this person to your CoolApp contact list.