1. Follow steps to troubleshoot for your issue.
  2. Android phone’s may have manufacturer specific settings that limit notifications from appearing until you open CoolApp. Use the following steps as guidelines to navigate through settings for your specific phone.
  3. Follow steps to troubleshoot for your OS.

Asus #

  • Android phone Settings > Power management > Auto-start manager > DOWNLOADED page > select ‘Allow’ for CoolApp.

HTC #

  • Boost+ app > Optimize background apps > CoolApp > select ‘Off.’

Huawei #

  • Android phone Settings > Apps > Apps > CoolApp > Power Usage Details > App Launch > Set to Manage Manually and enable these options: Auto-Launch, Secondary Launch, and Run in Background.
  • Phone Manager app > Battery manager (or Energy Saver) > Protected apps > Enable CoolApp.
  • Android phone Settings  > Advanced Settings > Battery manager (or Energy Saver) > Protected apps > Enable CoolApp.
  • Android phone Settings  > ‘All’ tab > Protected apps > Enable CoolApp.
  • Phone Manager App > Protected apps > Enable CoolApp.
  • Android phone Settings  > Apps > Advanced/Special Access > Ignore battery optimizations > All Apps (drop down) > Enable CoolApp.
  • Android phone settings > Battery > Launch > CoolApp.
  • Android phone settings > Apps > CoolApp> Data usage > Background Data > Enable.
  • Android phone Settings  > Notification panel & status bar > Notification center, find CoolApp and activate Allow Notifications and Priority Display.

Lenovo #

  • Android phone Settings  > Power manager > Background app management > add CoolApp to the unrestricted list or allow CoolApp to auto-start.

Nokia #

  • Android phone settings > Battery > Background activity manager > ensure that the switch is disabled for CoolApp.

OnePlus #

  • Android phone Settings  > Apps > Gear icon > Apps Auto-launch > Enable CoolApp start-up in the background.
  • Android phone Settings > Battery > Menu > Aggressive Doze & App Hibernation > Disable this mode or prevent CoolApp from being limited in this mode.
  • Android phone Settings > Apps > Menu > Auto Run > Disable this mode or prevent CoolApp from being limited in this mode.

Oppo #

  • Apps > Security center > Privacy permissions > Auto-run management (or Startup manager) > Enable CoolApp.
  • Android phone Settings  > Application management > Running tab > Enable CoolApp.

Samsung #

  • Android phone Settings > Apps > CoolApp > Mobile data > Allow background data usage
  • Android phone Settings  > Security > Auto-start management > Enable CoolApp.
  • Android phone Settings > Wi-Fi > Advanced > Always keep Wi-Fi on during sleep.
  • Android phone Settings > Device Maintenance > Battery > MENU > App Power Monitor > Disable or selectively choose apps to sleep from Settings > Device Maintenance > Battery. Make sure to exclude CoolApp from the sleep list.
  • Android phone Settings > Device Maintenance > Battery > Power saving mode > Disable ot adjust to MID.
  • Android phone Settings  > Battery > Detail > CoolApp > Turn off.
  • Apps drawer > Smart manager > Battery > Detail > CoolApp > Turn off.
  • Android phone Settings  > Battery > Battery usage > MENU > Optimize battery usage > select ‘All apps’ > Disable CoolApp.
  • Android phone Settings > Battery > Unmonitored apps > Add apps > CoolApp > Done > Restart your phone.
  • Samsung 8: Android phone Settings > Apps > Menu > Special Access > Optimize battery usage > select the drop down which likely states ‘apps not optimized’ and switch to ‘all apps’ > find CoolApp and tap on the switch to turn it off.

Sony #

  • Android phone Settings  > Storage & memory > turn off the ‘Smart cleaner’ option or continue to tap the three dots at the top right > Advanced > add CoolApp to the whitelist.
  • Android phone Settings > Power management > Tap STAMINA mode > Apps active in standby > add CoolApp to the whitelist.

Vivo #

  • Apps drawer > iManager > App manager > Autostart manager > allow CoolApp to auto-start in the background.

Xiaomi / MIUI #

  • Apps drawer > Security app > Permissions > tap Autostart > Enable CoolApp.
  • Android phone Settings > Services > Security > Permissions > Autostart > Enable  CoolApp.
  • Android phone Settings  > Additional Settings > Battery and Performance > Manage apps’ battery usage > turn ‘Power saving modes’ off > open the Security app > navigate to Permissions > add CoolApp to Autostart > invoke Task Manager > find CoolApp > drag it downwards until the padlock icon appears.
  • Android phone Security app > Settings > Data usage > Allow background data.