Sending
This indicates that your message is in the process of being sent. If this continues for an extended period of time, please ensure that your device is connected to the internet.
Sent
This indicates that your message has been sent to the CoolApp service. If you see this icon, there is no issue with your phone’s connectivity.
Delivered
This indicates that the message has been delivered to the recipient’s device.
Read
If both you and your contact have read receipts enabled, this indicates your contact has read the message.
What can I do if my CoolApp message was not delivered?
- You can wait until your contact has an internet connection and their phone is able to retrieve CoolApp messages.
- Ask your contact to troubleshoot notifications for their device and ensure that battery optimization settings are not interfering with message delivery.
- Do you see a safety number change alert? Messages that were sent and not delivered before the alert, will not deliver to your contact.
- The alert means the phone number was registered on a new install of CoolApp. Confirm it is the same owner of the number as before.
- Write the message again and send.
- If your contact no longer has CoolApp installed, invite them to install CoolApp again.
- Follow additional steps to troubleshoot sending messages from your device.
What happens for disappearing messages?
- For a sent disappearing message, the timer starts after you’ve sent it. This is not a delivery receipt or read receipt.