Troubleshooting Archives - Cool App

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Getting Started

11

Installing CoolApp
Find the CoolApp App Icon
How do I ensure CoolApp is up to date?
Register a phone number
Re-registering using your CoolApp PIN
Edit my Profile
Send a message
Voice or Video Calling
Group Calling – Voice or Video
Group chats
How do I know my communication is private?

Features

54

Security

6

Is it private? Can I trust it?
Does CoolApp send my number to my contacts?
Supporting Older Operating Systems
CoolApp Profiles and Message Requests
What is a safety number and why do I see that it changed?
How can I report a security vulnerability?

Troubleshooting

22

Disappearing Messages with a Linked Device
Troubleshooting Video
Troubleshooting graphics issues for CoolApp Desktop
Delivery Issue
Registration troubleshooting
Phone-Specific Troubleshooting
Troubleshooting Installs or Updates
Troubleshoot receiving messages
Troubleshooting sending messages
Troubleshooting Calling
Troubleshooting Notifications
Unhide the menu bar on CoolApp Desktop
Troubleshooting multiple devices
Firewall and Internet settings
Delete Account
Group troubleshooting
Manage Contacts, Nicknames and Notes
Debug Logs and Crash Reports
Why are the emoji on CoolApp Android different from the other apps on my phone?
OS-Specific Troubleshooting
Phone-Specific Troubleshooting
What does this icon mean?

General

19

Contact Us
How can I contribute to CoolApp?
Cost to use CoolApp
Requesting your account data
Donor Badges
How can I contribute to CoolApp?
Donor FAQs
Donor Privacy Policy
Does my contact need CoolApp?
Can I send SMS/MMS with CoolApp?
What do I do if my phone is lost or stolen?
Can I use CoolApp when I travel?
Can I use CoolApp for work?
Where can I hear the latest news?
CoolApp Permissions & OS Notification Settings
Is CoolApp available on other phones or operating systems?
Does CoolApp work for email?
CoolApp Beta
CoolApp and the General Data Protection Regulation (GDPR)

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Troubleshooting

Troubleshooting

Disappearing Messages with a Linked Device
Troubleshooting Video
Troubleshooting graphics issues for CoolApp Desktop
Delivery Issue
Registration troubleshooting
Phone-Specific Troubleshooting
Troubleshooting Installs or Updates
Troubleshoot receiving messages
Troubleshooting sending messages
Troubleshooting Calling
Troubleshooting Notifications
Unhide the menu bar on CoolApp Desktop
Troubleshooting multiple devices
Firewall and Internet settings
Delete Account
Group troubleshooting
Manage Contacts, Nicknames and Notes
Debug Logs and Crash Reports
Why are the emoji on CoolApp Android different from the other apps on my phone?
OS-Specific Troubleshooting
Phone-Specific Troubleshooting
What does this icon mean?

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