CoolApp Support will never reach out to you first. We will only respond if contacted.

There are two options get in touch with CoolApp Support:

1. Write in from within the app. Go to CoolApp Settings (profile) > Help > Contact us.
2. Alternatively, fill out this form: Contact Us.

Contact with CoolApp or any CoolApp representative will only come from an @coolapp.chat email address not from within the app.

The post Contact Us appeared first on Cool App.

CoolApp is free to use and there are no ads, no affiliate marketers, and no tracking in CoolApp. As CoolApp is an independent nonprofit, development is supported by grants and donations from people like you. You are welcome to contribute or donate and we appreciate your support.

To get started with CoolApp, you will need to receive an SMS or call to register within CoolApp. CoolApp then uses either a mobile data or WiFi connection to function. While CoolApp does not charge for these, this may incur costs from your carrier or mobile provider.

The post Cost to use CoolApp appeared first on Cool App.

Download and export a report of your CoolApp account data. This report does not include any messages or media.

Download and Export Report

1. On your phone, go to CoolApp Settings  > Account > Your account data.
2. Select Export as TXT or Export as JSON > Export report > Export.
3. Choose where to share the file.

Your report is generated only at the time of export and is not stored by CoolApp on your device.

The post Requesting your account data appeared first on Cool App.

• Where can I get badges?
• How can I show or hide badges?
• How can I cancel my badge?
• Why don’t I see my badge?
• How can I change the badge featured on my profile?
• Donor FAQs
• Troubleshoot Donations

Where can I get badges?

• On the phone, go to CoolApp Settings > Donate to CoolApp > Donate > Make a monthly or one-time donation.
• Need help? Click here to troubleshoot.

How can I show or hide badges?

• Displaying badges is optional for your profile.
• What your own profile looks like in the app is what other users see.
• To show or hide, on the phone, go to CoolApp Settings  > Your profile > Badges > enable or disable the option to display badges on profile.

How can I cancel my badge?

• To cancel, on the phone, go to CoolApp Settings > Donate to CoolApp > Manage Subscription > Cancel Subscription > Confirm.
• Cancel donations? Read here.

Why don’t I see my badge?

• The badge is hidden.
• The badge expired.
• Only in-app donations may receive a badge. Cryptocurrency and other website donation options don’t offer badges.
• Your payment did not process. If you believe this happened in error, please contact us. Go to CoolApp Settings  > Help > Contact Us.

How can I change the badge featured on my profile?

• Change your monthly donation level or give a one-time donation to get different badges.
• On the phone, go to CoolApp Settings  > Your profile > Badges.
  1. Enable Display badges on profile.
  2. Select Featured Badge > select a badge if multiple are available > Save or Back arrow, Set, Save.

The post Donor Badges appeared first on Cool App.

CoolApp is free of advertisements and free for you to use! As an open source project supported by donations, CoolApp can put users first.

How can I contribute to CoolApp?

1. Spread the word
   CoolApp is a collaborative open source project. We rely on our users to help explain the benefits of using our software. Friends don’t let friends send plaintext!
2. Contribute code
   If you have Android or iOS development experience, please consider helping us tackle some of the open issues in our GitHub repositories.
3. Upgrade your online shopping
   Support CoolApp Technology Foundation with PayPal Giving Fund during your checkout or anytime. Use this link to donate.
4. Contribute money
   Donate in-app through CoolApp Settings > Donate to CoolApp or choose other ways to donate. Your contribution helps pay for the servers, bandwidth, and continued development of an app that is used by millions of people every day for secure, free, and instantaneous communication anywhere in the world.

CoolApp wouldn’t exist without your help and support. Thank you!

The post How can I contribute to CoolApp? appeared first on Cool App.

CoolApp is a nonprofit sustained only by the people who use and value it.

• Donate to CoolApp
• Troubleshoot Donations
• Changes, Charges, and Cancellations
• Taxes and Receipts
• Donor Privacy Policy
• Donor Badges
• Other ways to contribute

Donate to CoolApp

• Donate inside CoolApp app
• Other ways to donate
• Why donate?
• Are donations required?
• Can I be a monthly donor and give a one-time donation?

Donate inside CoolApp app

• On your phone, go to CoolApp Settings > Donate to CoolApp > Donate > Make a monthly or one-time donation and follow the prompts.
• Payment types:
  • Supported Credit Card, Debit Card
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank Direct Debit
  • SEPA
  • iDEAL

Other ways to donate
These donation methods do not support in-app badges.

• Donate Cryptocurrency, Stock, or a gift from your Donor Advised Fund on CoolApp’s website.
• Send a check to the address below. For checks of $5,000 or more, please email donate@coolapp.chat to notify us of your incoming donation.
  CoolApp Technology Foundation
  #8DE0 Street 598 Phum 1 Sangkat Chrang Chamres 2 Khan Ruessey Keo (Postal Code : 120705), Phnom Penh, Cambodia
  

Why donate?

CoolApp is built for you, not your data and not for profit. CoolApp is committed to protecting free expression and enabling secure global communication through open source privacy technology. Your donation pays for the development and operations of an app used by millions. No ads. No trackers. No surveillance.

Are donations required? 

No.

Can I be a monthly donor and give a one-time donation?

Yes. These are separate charges and offer separate badges.

Troubleshoot Donations

1. Update to the latest version of CoolApp.
2. Try to Donate again.
3. Try another payment method.
4. Contact your bank for more information.
5. Still having issues? Go to CoolApp Settings  > Help > Contact us. Make sure to include the debug log and share which currency you are donating with.

Why is my donation pending?

Bank transfer donations may take up to 14 days to clear. You will see this message as CoolApp is waiting for a response from your bank.

What do I do if I see an error processing the payment?

• The bank account provided has insufficient funds to complete this purchase.
  Add funds to your bank account, then try again.
• Verify your bank details are correct and try again.
  Carefully check the number, expiration, and security code. Re-enter information, then try again. If you believe this is happening in error, please contact us to let us know what type of card this is.
• The bank details provided could not be processed.
  Try another payment method or contact your bank for more information. The transaction may be blocked or there is other information your bank can provide.

Cancel donations

Click here to view the steps listed below.

Changes, Charges, and Cancellations

• How can I change the donation amount?
• How can I change the card or payment method?
• Is my payment information linked to my CoolApp account?
• Do Apple or Google get a cut of my contribution?
• Why is there a minimum donation for credit cards?
• How can I cancel recurring donations?

How can I change the donation amount?

• Select the new monthly level or one-time donation and follow on-screen directions to confirm payment.
• You will be charged the full amount when you make this change.

How can I change the card or payment method?

• You must cancel your recurring donation and setup a new one.
• You will be charged the full amount when you make this change.

Is my payment information linked to my CoolApp account?

No. Your payment information is not associated with your CoolApp account. Using the anonymous credential scheme that we introduced for CoolApp private groups, clients make payments and then associate a badge to their profile such that the server can authenticate the client is in the set of people who made a payment, but doesn’t know specifically which payment it corresponds to.

Do Apple or Google get a cut of my contribution?

No.

Why is there a minimum donation for credit cards?

We are grateful for all donations received. Unfortunately, it is not uncommon for fraudsters to use donation mechanisms such as ours to test stolen credit cards to see if they work. Those people tend to use a very small amount for their testing: a minimum donation amount helps to deter this fraudulent activity.

How can I cancel recurring donations?

Badged donations

• Active users
  On the phone, go to CoolApp Settings > Donate to CoolApp >  Manage Subscription > Cancel Subscription > Confirm.
• Uninstalled without deleting your account?
  You can reinstall CoolApp, recover your account with your CoolApp PIN, then delete the account within the app. If you can not follow steps to delete the account, the donation will automatically cancel within 60 days from the uninstall date and may process up to two months of donations before it is cancelled.
• Reinstalled and recovered with a CoolApp PIN?
  If you recovered your account with your CoolApp PIN, your monthly donation is still active. Follow steps to cancel for active users.
• Reinstalled without a CoolApp PIN?
  It will automatically cancel within 60 days from the uninstall date. You may be charged for two months.

Website donations

• To cancel recurring donations via PayPal, please follow steps from PayPal’s support page here. PayPal requires you as the donor to log into your PayPal account and edit the donation there directly.
• To cancel recurring donations via credit card or other methods, please follow steps from Donorbox’s support page here.

Taxes and Receipts

• Are my donations tax deductible?
• If I make a donation, how do I get a receipt?
• How can I get my company to match my donation?

If I make a donation, how do I get a receipt?

Badged donations

• View and save receipts on your phone. Go to CoolApp Settings >  Donate to CoolApp > Donation Receipts. If a receipt is available, select it. Then, save, print or share the receipt.
• If you reinstalled CoolApp, receipts from previous donations will not be available.

Website donations

• You will receive a tax receipt via email when you make a contribution through our website. Depending on the payment method used, it can take 1-7 business days for the receipt to arrive.

The post Donor FAQs appeared first on Cool App.

We are committed to protecting the privacy of our donors. We will not sell, share or trade our donors’ names or personal information with any other entity. Our donors’ information will be used for the express purpose of processing the donation, providing a donation receipt and meeting our obligations as a tax-exempt organization. In order to accept online donations, we have partnered with third party payment processors. When you make a donation to CoolApp Technology Foundation, your payment data is transmitted to the payment processor. These third party providers are bound by their privacy policies to safeguard that information. Please consult the privacy policies of the applicable payment processor for more information about their privacy practices.

This policy does not cover use of the CoolApp Messenger application. For more information regarding privacy practices of the CoolApp Messenger application please review CoolApp Messenger’s Privacy Policy.

The post Donor Privacy Policy appeared first on Cool App.

Yes, both you and your contact need to use CoolApp if you want to communicate privately.

Learn how to get started with CoolApp.

The post Does my contact need CoolApp? appeared first on Cool App.

No. You can not send or receive insecure SMS/MMS with CoolApp. All communication through CoolApp Android is private.

CoolApp used to support SMS in the Android app but this functionality was removed. Read more on the blog post here.

The post Can I send SMS/MMS with CoolApp? appeared first on Cool App.